FAQ > Account Safety >

What are the things I need to keep my account protected?

It’s important to do your part in securing your account by following these few tips:
1. Use a unique password that will be difficult to guess. Don’t use your name, birthday, or anything easily identifiable.
2. Never share your password to anyone, including friends, family, or Cashalo agents.
3. Only communicate with Cashalo through our official channels. Do not click on any links or follow any payment instructions from unofficial Cashalo pages.

For more tips, click here: https://cashalo.com/scam-warning/

About Cashalo

Cashalo is a fintech platform that delivers digital credit to Filipinos – helping them elevate their financial well-being.

All loans under the Cashalo Platform are financed by Paloo Financing, Inc., a licensed financing company with SEC Registration No. CSC201800209 and Certificate of Authority No. 1162.

Always study the terms and conditions and the disclosure statement before proceeding with any transaction.

Paloo Financing, Inc. is regulated by the Securities and Exchange Commission, with email address at flcd_queries@sec.gov.ph.

Our standard operating hours is from 6:00AM until 10:00PM, Monday to Sunday.  The Cashalo How to Pay Hotline can be reached at (02) 8470-6888. We encourage you to maximize our other telecommunication medium and reach us through our mobile number: (Smart) 09189309800.  You may also submit your queries/requests/concerns to our e-mail, hello@cashalo.com, or via our Facebook page and we’ll gladly attend to your needs.


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