FAQ > Invite Friends >

I’m entitled to receive rewards for my referrals, but the rewards have not been reflected in my bank account, what do I do?

Delays in crediting of rewards may be due errors in your linked cash-out account. Make sure your cash-out account details are updated on the Cashalo app. For immediate assistance, call Cashalo Customer Service Hotline (02) 470-6888 from 7:00 A.M. to 8:00 P.M. on weekdays and from 9:00 A.M. to 6:00 P.M. on weekends.

About Cashalo

Cashalo is a fintech platform that delivers digital credit to Filipinos – helping them elevate their financial well-being.

All loans under the Cashalo Platform are financed by Paloo Financing, Inc., a licensed financing company with SEC Registration No. CS201800209 and Certificate of Authority No. 1162.

Always study the terms and conditions and the disclosure statement before proceeding with any transaction.

Paloo Financing, Inc. is regulated by the Securities and Exchange Commission, with email address at flcd_queries@sec.gov.ph.

Our standard operating hours is from 8:00AM until 5:00PM, Monday to Friday.  The Cashalo Hotline can be reached at (02) 8470-6888.  You may also submit your queries/requests/concerns to our e-mail, hello@cashalo.com, or via our Facebook page and we’ll gladly attend to your needs.


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