FAQ

Frequently Asked Questions

Popular Keyword Searches: Bayanihan, Loans, Payment, Requirements, Apply, Privacy

ABOUT CASHALO

What is Cashalo?

Who can use Cashalo?

How to borrow from Cashalo?

Who are our Credit Data, Personal Information Processors and 3rd Party Providers?

CASH LOAN

How do I apply for a loan?

What are the requirements for borrowing?

What are the loan payment terms?

Am I required to link my account to other accounts?

What happens when I link my Cashalo account to other accounts?

How can I unlink my Cashalo account from other accounts?

What IDs are accepted?

How do I update my bank information?

Where can I receive my loan?

Where can I see my loan application status?

How do I increase my chances of being approved?

What if my application gets rejected?

I have fully paid my loan. Can I apply for another loan again immediately?

Can I have multiple Cashalo loans at the same time?

What insurance plan can I get with my Cashaloan?

How much is it to get this insurance plan?

DISBURSEMENT PROCESS

How quickly will I receive a decision on my loan application through Cashalo?

How soon will I receive my approved cash loan through Cashalo?

Where can I receive my approved cash loan?

REPAYMENT PROCESS

How can I pay for my loan?

Can my loan payment be delayed?

I paid the wrong amount, what should I do?

Is there a transaction fee when paying through Payment Centers?

My Payment is not yet posted?

I paid using the wrong reference number?

I made an overpayment, how can I request for a refund?

I already paid. Why is my payment not yet reflected?

SHOP ONLINE

What is Shop Online on the Cashalo App?

I’ve completed the order process and applied for a loan on the Cashalo app to pay the store for my selected product. When do i get my Item?

I used Cashalo Buy Now Pay Later to shop from an online partner store but I never got my item. What do I do?

Can I use Buy Now Pay Later when I have another Cashalo loan like Cash Loan?

How do I apply to Buy Now Pay Later?

INVITE FRIENDS

How do I invite a friend to use Cashalo?

How many friends can I refer to Cashalo?

I’m entitled to receive rewards for my referrals, but the rewards have not been reflected in my bank account, what do I do?

How do I know how much rewards I’ve earned from the referrals I’ve made?

SHOP IN STORES

What is Shop in Stores?

Where are the partner stores located?

What is pre-approval in Shop in Stores?

How do I apply to Shop in Stores?

What are the requirements to apply for Shop in Stores?

How long are the terms of Buy Now Pay Later?

How will I know that my loan application has been approved?

What will I do after my application has been approved?

What if I have an existing loan?

What is the validity of the pre-approved amount?

How will I be notified?

What will be the pre-approved amount?

How fast will the decision on my Buy Now Pay Later application be made?

When will I get my desired product?

How do I pay for my loan?

CASHALO COUPONS

What are Cashalo coupons?

How can I have a coupon?

How can I use these coupons?

Can I use these coupons for any Cashalo loan product?

Where can I see my available coupons?

How can I use my coupons?

Do these coupons expire?

ACCOUNT SAFETY

How does Cashalo protect my privacy and keep my information secure?

What are the things I need to keep my account protected?

CONTACT US

I need assistance, how do I contact Cashalo?

LAZADA LOAN

What is Lazada Loan?

How do I apply for a Lazada Loan?

What are the requirements?

Can I apply if I have an existing loan?

What are the loan payment terms?

Do I need to activate my Lazada Wallet?

Can I buy multiple items from Lazada using Lazada Loan?

How do I repay my Lazada Loan?

Contact Us

We are located at 19F EXXA Tower, Bridgetowne, Quezon City, Philippines

For customer assistance, kindly e-mail hello@cashalo.com from 9:00 A.M. to 6:00 P.M. Monday to Sunday. We will make sure to get back to you within 24 hours.